Shipping & Delivery

Dispatch

Once we receive your final payment, we will dispatch your simulator to the shipping company within 15 days or sooner. For deliveries to the United States and Canada, we handle customs clearance, paperwork, and cover all import duties.

Air Shipping

The air shipping process typically takes 1-3 weeks, depending on container and plane space availability. Our simulators are shipped from overseas using consolidated freight, where shipments from multiple shippers may be combined into one container before dispatch.

Delivery Estimate

We always aim to deliver your simulator as quickly as possible; however, shipping delays are outside our control. Once your simulator is confirmed on a flight, we will provide an updated delivery estimate.

Receiving the Simulator

• Delivery Appointment —The shipping company will contact you to schedule delivery with a truck equipped with a lift gate.
• Curbside Delivery —Standard shipping includes curbside delivery. You are responsible for moving the pallets inside to the installation area.
• Unpacking and Inspection —When your simulator arrives, carefully check all items with the packing list. If anything is missing or damaged, do not sign any paperwork. Contact us immediately.
• Shipping Company Errors —If there are any issues with the shipping company, contact us right away.